Updated Results from On-Going Customer Survey

20-09-2018

Delivering sound, reliable expert advice and a consistently high quality of service is fundamental to everything that Air Quality Consultants does. The company’s on-going client survey, now in its 7th year, shows that 99.5% of clients find Air Quality Consultants’ overall service to be ‘excellent’ or ‘good’, with the vast majority rating it as ‘excellent’. Further details are provided below.

About the survey
In August 2011 Air Quality Consultants commissioned a survey to measure how clients rate the company’ service and find out what they value most about working with Air Quality Consultants.  Since that time clients have been routinely invited to give their feedback in order to ensure that the quality of the work is being maintained.  This forms part of the Company’s QA/QC programme, which is certified to ISO 9001: 2015.  

As of September 2018, 210 survey responses have been received, and the year-on-year results over the seven years show consistent performance. 

Key findings
The 'overall service' that clients receive from Air Quality Consultants is rated as either 'excellent' or 'good' by 99.5% of respondents, with the vast majority (76%) rating the service as 'excellent'. This success is largely down to the 'knowledge and expertise' of the Company, which is rated by 99% of respondents as 'excellent' or 'good', with100% of respondents rating the 'quality' of the service as 'excellent' or 'good'.

The full results are shown below