The company’s on-going client survey shows that 100% of clients find Air Quality Consultants’ service to be ‘excellent’ or ‘good’, with the majority rating it as ‘excellent’. Further details are provided below.
About the survey
In August 2011 Air Quality Consultants commissioned a survey to measure how clients rate the company’ service and find out what they value most about working with Air Quality Consultants. Since that time clients have been routinely invited to give their feedback in order to ensure that the quality of our work is being maintained. This forms part of the Company’s QA/QC programme, which is certified to ISO 9001 (2008).
As of July 2014 119 survey responses have been received, and the year-on-year results over the three years show consistent performance.
Key findings
Everyone rates the overall service that they receive from Air Quality Consultants as either excellent or good, with the vast majority (73%) rating the service as excellent. This success is largely down to the knowledge and expertise of the Company, which is rated by 78% of respondents as excellent, while everyone rates the quality of the work as good or excellent.
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