The company’s on-going client survey shows that 99.5% of clients find Air Quality Consultants’ service to be ‘excellent’ or ‘good’, with the vast majority rating it as ‘excellent’. Further details are provided below.
About the survey
In August 2011 Air Quality Consultants commissioned a survey to measure how clients rate the company’ service and find out what they value most about working with Air Quality Consultants. Since that time clients have been routinely invited to give their feedback in order to ensure that the quality of the work is being maintained. This forms part of the Company’s QA/QC programme, which is certified to ISO 9001 (2008).
As of October 2017, 204 survey responses have been received, and the year-on-year results over the six years show consistent performance.
Key findings
The overall service that clients receive from Air Quality Consultants is rated as either excellent or good by 99.5% of respondents, with the vast majority (77%) rating the service as excellent; these numbers are up on those reported July 2016. This success is largely down to the knowledge and expertise of the Company, which is rated by 99% of respondents as excellent or good, with 100% of respondents rating the quality as excellent or good.
The full results are shown below
View all news